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Frequently Asked Questions

Premium Subscriptions

What is Xder PLUS?
Xder PLUS is the plan designed for those who want to expand their possibilities and enjoy a smoother, more personalized experience.

Exclusive benefits of Xder PLUS:

  • View up to 600 profiles on the “HOME” screen (double compared to the free version).

  • Greater reach in search by interests and countries (double compared to the free version).

  • Access the last 10 visits to your profile.

  • Ad-free browsing.

  • Read receipts for your messages.

  • Download shared group content.

  • Unlimited ephemeral photos and videos.

  • Access up to 15 private albums shared with you (instead of 3 in the free version).

By subscribing to Xder PLUS, you invest in a clearer, interruption-free experience with more opportunities to connect with others.

What is Xder FULL?
Xder FULL is our most complete plan, designed for those who seek maximum freedom, privacy, and control over their experience.

Exclusive benefits of Xder FULL:

  • Unlimited profile exploration on the “HOME” screen, interest search, and country search.

  • Incognito mode: browse with total privacy.

  • View the complete list of visits to your profile.

  • Ad-free experience.

  • See who has marked you as a favorite.

  • Request access to other users’ private albums.

  • Unlimited access to private albums shared with you.

  • Download group content.

  • Message read receipts.

  • Delete messages in private chats.

  • See the “Typing” status in your conversations.

  • Mark who you’ve already chatted with to organize your contacts.

  • Create unlimited private albums.

  • Send unlimited ephemeral photos and videos.

  • Create unlimited public groups to share with the community.

With Xder FULL, you unlock all premium features and enjoy maximum personalization, freedom, and control in your connections.

How to Subscribe to Xder PLUS or Xder FULL

Subscribing to a premium plan in Xder is simple and quick. You just need an active account and access to the App Store (iOS) or Google Play Store (Android).

iOS (iPhone or iPad):

  1. Log into your Xder account.

  2. On the bottom menu, tap the second button and select Xder PLUS / Xder FULL.

  3. Choose your desired plan (Xder PLUS or Xder FULL).

  4. Select the subscription duration (monthly, quarterly, yearly, depending on availability).

  5. Tap Continue.

  6. You’ll be redirected to the App Store to confirm your purchase.

  7. Use Face ID, Touch ID, or your Apple ID password to complete payment.
    ✅ Done! Your subscription will be active immediately.

Android (Google Play Store):

  1. Log into your Xder account.

  2. On the bottom menu, tap the second button and select Xder PLUS / Xder FULL.

  3. Choose your desired plan (Xder PLUS or Xder FULL).

  4. Select the subscription duration (monthly, quarterly, yearly, depending on availability).

  5. Tap Continue.

  6. You’ll be redirected to the Google Play Store to confirm your purchase.

  7. Use your fingerprint, Google Play PIN, or a registered payment method (card, PayPal, balance, etc.).
    ✅ Done! Your subscription will be active immediately.


Important Notes:

  • Your subscription will auto-renew at the end of each period unless you cancel it manually in the App Store or Google Play Store.

  • Ensure you have a valid payment method registered in your app store to avoid errors.

  • Once the purchase is complete, you will receive a confirmation email from Apple or Google.

  • If your subscription does not appear immediately, force close the Xder app and reopen it to refresh your status.

You can manage your Xder PLUS or Xder FULL subscription directly from the Settings section in your account. From here, you can:

  • See which plan you have active (PLUS or FULL).

  • Check your subscription renewal date.

  • Switch plans (e.g., upgrade from PLUS to FULL).

How to manage your subscription:

  1. Open the Xder app on your device.

  2. Tap your profile picture in the top-left corner.

  3. Select Settings.

  4. Go to Settings > Account > Subscription.

From this section, you can:

  • Review the current status of your plan.

  • Select a new plan if you want to change.

  • Access the App Store (iOS) or Google Play Store (Android) to modify, cancel, or renew your subscription.

Important Notes:

  • All payment management (card updates, billing, refunds) is handled directly by Apple App Store or Google Play Store.

  • Switching plans will not interrupt your current subscription: the new plan will begin when your current billing period ends.

  • If you encounter issues, ensure you’re signed in with the same Apple ID or Google Play account used to purchase the subscription.

If you already have an active subscription to Xder PLUS or Xder FULL but don’t see it reflected in your account, you may need to restore your purchase.

This usually happens when changing devices, reinstalling the app, or signing in with a new account.

iOS (iPhone or iPad):

  1. Open the Xder app.

  2. Tap your profile picture in the top-left corner.

  3. Go to Settings > Account > Subscription.

  4. Tap Restore Purchase.

  5. Wait for the confirmation message.

  6. Restart the app if needed to see your subscription active.

Android (Google Play Store):
Subscriptions restore automatically as long as you use the same Google Play account as the purchase.

If your subscription doesn’t appear:

  • Ensure you’re signed in with the same Google account.

  • Force close the Xder app and reopen it.

  • If the issue persists, uninstall and reinstall the app with the same account.

Important Notes:

  • Subscriptions can only be used with the App Store or Google Play account where they were originally purchased.

  • Subscriptions cannot be transferred between different accounts or profiles.

  • If you still don’t see your subscription after restoring, contact our support team.

If you decide to cancel your subscription to Xder PLUS or Xder FULL, you will continue enjoying premium benefits until the end of your current billing period.

⚠️ Remember: deleting your profile or uninstalling the Xder app does not automatically cancel your subscription. You must cancel directly through the App Store (iOS) or Google Play Store (Android).

How to cancel on iOS (iPhone or iPad):

  1. Open the App Store.

  2. Tap your profile icon (top-right).

  3. Select Subscriptions.

  4. Find and select Xder.

  5. Tap Cancel Subscription.

  6. Confirm cancellation.

How to cancel on Android (Google Play Store):

  1. Open the Google Play Store.

  2. Tap your profile icon (top-right).

  3. Select Payments & subscriptions > Subscriptions.

  4. Find and select Xder.

  5. Tap Cancel Subscription.

  6. Confirm cancellation.

Refund Policy:

  • According to our Terms of Service, all purchases within Xder (including subscriptions) are final and non-refundable.

  • Even after canceling, you will keep access to premium features until the already-paid period ends.

  • If you purchased on iOS, refund requests must be handled directly with Apple at reportaproblem.apple.com.

  • If you purchased on Android, refunds may be requested through Google Play in certain cases (e.g., duplicate charges or technical issues).

Subtitle

Xder Guide

About Xder

Xder is much more than a dating app: it’s a social platform based on geolocation that connects you with people nearby or from anywhere in the world to build authentic relationships.

Whether you’re looking for love, friendship, travel companions, networking, or simply want to expand your social circle, Xder gives you all the tools to connect in a meaningful, safe, and fun way.

Main Features

  • Real-time geolocation: discover profiles near you or explore people in other cities and countries.

  • Advanced filters: refine your search by interests, hobbies, orientation, location, and more to find exactly what you’re looking for.

  • Public & interest-based groups: join communities or create your own, from sports to travel or leisure topics.

  • Private albums, photos & videos: share your authentic side with the level of privacy you choose.

  • Interactive games (Truth or Dare, Never Have I Ever – friends or hot version): break the ice and let conversations flow naturally.

  • Unique usernames: like a social network, each person has their own @username for easy identification.

Safety and Trust
At Xder, safety is a priority:

  • Optional facial verification to ensure profiles are authentic and avoid scams.

  • Ability to block or report any profile that makes you uncomfortable.

  • Full privacy control: decide what to share and with whom, thanks to private albums and personalized profile settings.

  • Active moderation to keep the platform safe, inclusive, and respectful.

Inclusion and Diversity
At Xder, we celebrate diversity and are proud to be an open space for all orientations, genders, and identities. Here, everyone can express themselves freely, find authentic connections, and feel part of a community that respects and values all equally.

✨ In short: Xder is your place to meet, connect, and share real experiences, whether with someone in your city or anywhere in the world.

Creating your account is quick and easy. Just download the app and follow these steps:

Step 1: Download the app

  • iOS: from the App Store

  • Android: from Google Play

Step 2: Start registration

  • Open the app and tap Create account.

  • Accept the Terms of Service and Privacy Policy.

  • Choose how you want to sign up:

    • Email + password

    • Google account

    • Facebook account

Step 3: Complete your basic profile

  • Choose your unique @username.

  • Add profile photos and videos.

  • Fill in your basic info: age, gender, interests, social media, short bio.

Step 4: Set up your experience

  • Adjust your search preferences (friendship, dating, travel, etc.).

  • Add tags (interests, orientation, location, etc.) for easier discovery.

Step 5: Facial verification (optional but recommended)

  • Confirms authenticity and builds trust with other users.

  • Grants access to filters for verified profiles.

Step 6: Start connecting!

  • Browse profiles on the home screen.

  • Join or create groups.

  • Send messages, photos, videos, and play interactive games.

🔐 Note: Inactive accounts may be automatically deleted for security and privacy, but you can always create a new one with the same info.

To ensure the best experience on Xder, your device must meet the minimum operating system requirements and keep the app updated to the latest version available.

Minimum operating system requirements

  • iOS (iPhone or iPad): iOS 15 or higher required.

  • Android: Android 8.0 or higher required.

If your device runs an earlier version, you may not be able to install Xder, or some features may not work properly.

Keep your app always updated

Xder is constantly updated to improve performance, add new features, and strengthen security. To enjoy all benefits:

  • On iOS:

    1. Open the Settings app on your device.

    2. Go to General > Software Update.

    3. Download and install the latest version available.

  • On Android:

    1. Open the Settings app.

    2. Scroll to System > System Update (on some models, it may appear as About phone).

    3. Download and install the latest update available.

Important note
If your device is no longer supported, your Xder account will not be deleted. You can still access it from any device that meets the minimum requirements.

We recommend enabling automatic updates in the App Store or Google Play Store so you don’t miss any improvements.

In Xder, you can choose the language in which you want to use the app, independently of your device’s language. Currently, Xder is available in:

  • Spanish

  • English

  • French

We are working to add more languages to Xder.

Select language when installing the app
When you install Xder for the first time, you can choose the language you want to use.

Change language from the app settings
If you already have an account and want to change the language:

  1. Open the Xder app.

  2. Tap your profile picture in the top left corner.

  3. Select Settings.

  4. Go to the Language option.

  5. Choose your preferred language.

The app will automatically update to the selected language.

Important notes

  • Xder’s language is independent of your device’s language.

  • You can change languages as many times as you want from the settings.

  • More languages will be added soon for an even more global experience.

Your profile is your introduction on Xder. A complete profile increases your chances of connecting and showing who you are authentically.

On Xder, you can edit and update your profile at any time so it always reflects your personality, interests, and what you’re looking for.

How to access profile editing

  1. Open the Xder app.

  2. Tap your profile picture in the top left corner.

  3. Select Edit Profile.

Available options to edit

  • Profile photos and videos

    • Add your main photo or video.

    • Upload more photos or videos from your gallery.

    • Reorder or delete photos you no longer want to display.

  • Personal information

    • Age

    • City or country

    • Orientation

    • Languages

    • Other optional details you can choose to show or keep private.

  • Username (@username)
    Choose a unique name to identify yourself, like on social media.
    This will be your identifier on Xder and will help others find you easily.

  • “About Me” description
    Write a short text to introduce yourself.
    You can use letters, emojis, and symbols (up to a character limit).

  • Interests and hobbies
    Select tags that reflect what you’re passionate about (e.g., sports, art, travel, music).
    These tags help others find you through filters and searches.

  • Social media and Instagram feed
    Link your social networks if you want to share more about yourself.
    You can connect your Instagram account to display your feed directly on your Xder profile.

Tips to make your profile stand out

  • Use a clear and authentic photo as your main one: it’s the first thing others will see.

  • Keep your personal information up to date so your connections are more relevant.

  • Add several interests to increase your chances of matches.

  • Link your Instagram if you want to show more aspects of your daily life.

🔐 Security note: All uploaded photos and videos are reviewed to comply with the Community Guidelines. If you find inappropriate content in other profiles, you can report or block the user.

Profile and Account

In Xder’s Settings menu, you can customize your experience, manage your account, and configure security, privacy, and notification options.

To access:

  1. Open the Xder app.

  2. Tap your profile picture in the top left corner.

  3. Select Settings.

Available options in Settings

🔑 Account

  • Subscription: check and manage your current plan (Xder PLUS or Xder FULL).

  • Change password: update your access key anytime.

  • Delete account: permanently remove your profile.

  • Facial verification: activate and review your facial verification status (pending, approved, or rejected).

🔔 Notifications

  • Notification settings: choose which alerts you want to receive from Xder.

  • “Do Not Disturb” mode: pause notifications and enjoy more peace of mind.

🛡️ Security and Privacy

  • Privacy settings: control who can see your information and how your profile is displayed.

  • Unblock users: review and manage the list of profiles you’ve blocked.

👀 Display Preferences

  • Keep screen awake: prevent your device from going to sleep while using Xder.

  • Switch between light and dark mode: change the app’s appearance.

  • Home feed sorting style: activate this special filter to see profiles in a different format.

  • Language: choose the app’s language.

💬 Chats

  • Mark who I’ve chatted with: enable this to easily identify profiles you’ve already interacted with.

🌐 Follow us on social media
Quick access to our official accounts:

  • Instagram

  • Facebook

  • TikTok

  • LinkedIn

📄 About

  • Terms and Conditions

  • Privacy Policy

🚪 Log Out
At the bottom of the menu, you’ll find the option to log out securely from your account.

Your profile picture is your first introduction on Xder. You can use both photos and short videos to present yourself in the most authentic and attractive way.

This section explains how to add, edit, and manage your profile photos and videos, as well as the moderation rules that apply.

📸 How to add profile photos or videos

  1. Go to your profile.

  2. Select Edit Profile.

  3. Tap the “+” in the available slots.

  4. Choose whether to:

    • Take a new photo or record a video with your camera.

    • Select a photo or video from your gallery.

  5. Save changes.

You can upload several photos and videos, and decide which one will be your main image.

🔄 How to reorder your photos

  1. Go to Edit Profile.

  2. Hold down the photo or video you want to move.

  3. Drag it to the desired position.

  4. Release and save.

❌ How to delete photos or videos

  1. Open Edit Profile.

  2. Tap the “X” on the photo/video you want to remove.

  3. Confirm the action.

👀 How to view profile photos and videos

  • Tap a profile to open it.

  • If it has multiple photos or videos, swipe left or right to see all the content.

🛡️ Photo and video moderation and safety
To ensure a safe and inclusive space, all photos and videos must comply with Xder’s Community Guidelines.

  • Explicit nudity, violence, or content that violates our policies is not allowed.

  • The Xder team combines automatic and manual review to ensure every photo/video complies.

  • Approval time may vary.

If you find a photo that violates the rules, you can easily report it from the profile.

At Xder, we understand that at some point you may want to stop using the app. Here’s how to do it step by step:

🗑️ Delete your account

  1. Open the app and tap your profile picture in the top left corner.

  2. Go to Settings ⚙️.

  3. In the Account section, select Delete Account.

  4. The system will ask you to confirm the action.

  5. Once confirmed, your profile, chats, photos, videos, and connections will be permanently deleted.

⚠️ Important:

  • This action cannot be undone.

  • If you want to use Xder again, you will need to create a new account from scratch.

  • Deleting your Xder account does not automatically cancel your premium subscription (if you have one). To cancel, you must manage it directly through the App Store (iOS) or Google Play Store (Android).

📱 Delete only the app
If you just want to remove Xder from your device without deleting your account:

  • iOS: Press and hold the Xder icon, select Delete App and confirm.

  • Android: Press and hold the Xder icon and select Uninstall.

This only removes the app, but your account will remain active and you can log back in after reinstalling it.

In Xder, you can customize how and when you receive notifications to make your experience comfortable and tailored to you.

⚙️ How to access notification settings

  1. Open the app and tap your profile picture (top left).

  2. Go to Settings ⚙️.

  3. Enter the Notifications section.

🔔 Available options

  • Notification settings: Choose which notifications you want to receive (messages, interactions, requests, etc.).

  • Activate “Do Not Disturb” mode: Silence all Xder notifications for a while.

📱 Manage notifications from your device
Besides the in-app settings, you can also control notifications directly from your phone:

  • iOS: Settings > Notifications > Xder → Enable/disable sounds, badges, banners, etc.

  • Android: Settings > Apps > Xder > Notifications → Enable/disable push alerts, sounds, or vibrations.

💡 Tips

  • When “Do Not Disturb” mode is enabled, you won’t receive alerts until you turn it off.

  • Make sure notifications are also enabled on your device settings to avoid missing important messages.

If you want to log out of your Xder account, you can easily do it from the Settings section.

🔑 Steps to log out

  1. Open the app and tap your profile picture (top left corner).

  2. Go to Settings ⚙️.

  3. Scroll down to the bottom of the menu.

  4. Tap Log out.

  5. Confirm your choice.

📌 Keep in mind

  • Logging out will save your data, and you can log back in anytime using your credentials.

  • If you have an active subscription, logging out does not cancel it. Your plan will remain active until you manage it via the App Store or Google Play.

  • If you want to permanently delete your account, use the Delete Account option in the same Settings menu.

Troubleshooting

General troubleshooting

Is your Xder app crashing, freezing, or not loading profiles correctly? 😓
Don’t worry—follow these steps to fix it:

🔄 First things we recommend:

  • Make sure you have the latest version of Xder installed from the App Store (iOS) or Google Play Store (Android).

  • Force close Xder and reopen it (see instructions below for iOS and Android).

  • Restart your device to refresh memory.

  • If you’re on Android, clear the app cache from your phone settings.

  • Check your internet connection (try switching between Wi-Fi and mobile data).

📱 How to force close Xder

iOS (iPhone / iPad)

  • Swipe up from the bottom of the screen (or double-tap the Home button on older models).

  • You’ll see all recently opened apps.

  • Find Xder.

  • Swipe up on the Xder window to close it.

  • Reopen Xder from your home screen.

Android

  • Go to your device Settings.

  • Open Apps > Xder.

  • Tap Force Stop.

  • Confirm and reopen Xder from your main menu.

🛠️ If the issue continues

  • Reinstall the app: delete Xder from your device and download it again from your app store.

  • Check storage: make sure you have enough free space on your device for the app to run properly.

  • Disable background apps that may affect performance.

📩 If nothing works
Contact our support team through the official Xder website:

  • Go to the Contact page.

  • Fill out the form describing your issue.

  • Attach a screenshot or video showing the error, if possible.

This way, your request will go directly to the right department, and we’ll be able to assist you faster. 💙

If the Xder app crashes, freezes, or doesn’t load properly, one of the first recommended steps is to force close it. This helps re-establish the connection with our servers and fix temporary errors.

📱 On iOS (iPhone / iPad)

  • Face ID models (iPhone X or later): Swipe up from the bottom of the screen and pause in the center to open the recent apps view.

  • Home button models: Double-tap the Home button to see recently opened apps.

  • Find the Xder window.

  • Swipe up on the Xder card to close it.

  • Reopen Xder from your home screen.

🤖 On Android

  • Open your device Settings.

  • Go to Apps (may appear as App Manager or Applications).

  • Select Xder from the list.

  • Tap Force Stop and confirm.

  • Go back to your home screen and open Xder again.

💡 Extra tip
On some Android models, you can also:

  • Open the recent apps menu by swiping up from the bottom or pressing the square button.

  • Find the Xder window and swipe it up or sideways to close it.

If the issue persists after forcing the app to close, please contact support through the Xder contact form and attach screenshots or videos of the error.

If you’ve found a bug in the Xder app (malfunctions, unexpected crashes, display errors, or any unusual behavior), you can easily report it to our team so we can review and fix it.

📩 How to report a bug

  1. Go to the official Xder website.

  2. Enter the Contact section.

  3. Fill out the support form including:

    • Your Xder username.

    • The device you’re using (iOS or Android, and model if known).

    • A short description of the issue.

    • If possible, attach a screenshot or video showing the error.

🔐 Security and Privacy

  • The information you send will only be used to provide technical support.

  • Do not share your passwords or sensitive data in the form.

  • The more details you provide (time, action taken, type of error), the faster we can assist you.

💡 Tip
Before sending the report, make sure that:

  • You are using the latest version of the app.

  • You have tried force closing the app or restarting your device.

Our team will review your report and forward it to the right department to provide you with a solution as quickly as possible. 💙

Message Issues

Did you notice that a profile you interacted with no longer appears on Xder? Or that some messages disappeared from your inbox? 📭
This can happen for several reasons, all related to account management and privacy on the platform.

Possible reasons

  • The user deleted their account
    When someone removes their Xder profile, all their information and sent messages disappear from the app.

  • The user was blocked
    If you block someone, you will no longer see their profile or messages.
    If someone blocks you, you also won’t find them in searches or keep the conversation.

  • Suspension or deletion for violating rules
    Profiles that break the Community Guidelines (spam, impersonation, prohibited content, etc.) are removed from the app.
    This also includes the disappearance of the messages they sent to others.

  • Ephemeral or multimedia messages
    If the other user shared ephemeral photos or videos, they are automatically deleted once the viewing time expires.

Important
For privacy reasons, Xder cannot confirm whether a profile was deleted, suspended, or blocked by another person.
This is normal and part of our security measures to protect all users.

Tip
If a profile disappeared and you believe it may be a technical error, you can:

  • Make sure you are using the latest version of Xder.

  • Force close the app and log in again.

  • If the issue persists, report it to support from the Contact section on the website, attaching screenshots if available.

Sometimes, when using the Xder app, error messages may appear related to connection, location, or login. Most of them can be solved quickly by following a few simple steps.

🔎 Most common errors and how to fix them

  • Location error
    “To continue, enable device location”

    • Go to Settings > Location on your device.

    • Enable location and select High accuracy (or “Use GPS, Wi-Fi, and mobile networks” on Android).

    • Force close Xder and reopen it.

  • “Maximum number of accounts”

    • This appears if you try to register more accounts than allowed with the same email or phone number.

    • ✅ Solution: log into an existing account or create a profile with different login details.

  • “No Internet connection, cannot update”

    • Check that Wi-Fi or mobile data is active.

    • Test other apps to confirm if the issue is only with Xder.

    • If you have internet, try force closing and reopening the app.

  • “Unable to update”

    • May be caused by:

      • VPN use.

      • Network restrictions in your region.

      • Temporary connection issues.

    • ✅ Solution: disable VPN (if in use), switch between Wi-Fi and mobile data, or reinstall the app.

  • “Please try again later”

    • Sometimes servers limit requests during high traffic.

    • ✅ Wait a few minutes and try again.

  • “Unsecure connection”

    • Happens on some public Wi-Fi networks.

    • ✅ Switch to mobile data or tap “Retry connection.”

  • Registration error

    • Appears when creating an account with incomplete or invalid credentials.

    • ✅ Use a valid email or active phone number.

    • If the issue persists, clear cache (Android) or reinstall the app.

✅ General recommendations

  • Always keep the latest version of Xder installed.

  • Clear cache (on Android) or reinstall the app if the error continues.

  • If the message persists, contact Xder Support via the website form including:

    • Type of error and displayed message.

    • Device model and operating system.

    • Screenshots or video of the error.

Login & Account Issues

Having trouble registering on Xder? Don’t worry — here are the most common causes and fixes.

✅ Check these first:

  • Make sure you have the latest version of Xder (Android/iOS).

  • Type your email in lowercase (Xder is case-sensitive).

  • Try another email if yours is already in use.

  • Confirm you’re not in a region with government restrictions.

  • Disable any VPN you may be using.

  • Check your connection (switch between Wi-Fi and mobile data).

  • Restart your device or force close Xder and try again.

  • Complete all required fields and confirm you are over 18.

  • If nothing works, wait 24 hours and try again.

⚠️ Common error messages

  • “Maximum number of accounts”
    You’ve reached the limit for that email or phone number.
    👉 Solution: log into a previous account or use a different email/number.

  • “Registration error”
    Caused by incomplete data or unstable connection.
    👉 Solution:

    • Check your email is valid and not linked to another account.

    • Verify internet connection.

    • Try another method (email, Google, or Facebook).

    • If the error continues, contact Xder Support.

📩 Contacting Support
If you still can’t create your account after these steps, contact Xder Support via the website form. Include:

  • A screenshot of the error message.

  • The registration method used (email, Google, Facebook).

  • Your email address.

  • Device model and OS version.

  • Approximate time the error occurred.

This will help our team assist you faster 🚀.

Can’t access your Xder account? Don’t worry — here are the most common causes and how to fix them.

✅ Basic checklist
Try these steps first:

  • Make sure you’re using the latest version of Xder (Android/iOS).

  • Check that you’re not in a region where Xder is restricted.

  • Disable your VPN if active.

  • Check your Internet connection (switch between Wi-Fi and mobile data).

  • If using email or phone, type credentials carefully (avoid extra spaces).

  • Ensure you log in with the same method you used to create your account (email, phone, Google, Facebook).

  • Try force closing Xder and reopening it.

  • Restart your device.

  • If nothing works, wait about 30 minutes and try again.

🔐 Common login problems by method

  1. Email & password

  • Enter email in lowercase.

  • If you forgot your password, tap “Forgot password?” and follow recovery email steps.

  • Check spam folder if you don’t see the email.

  1. Phone (SMS code)

  • Enter the correct country code and phone number.

  • Make sure your line can receive SMS (landlines/VoIP don’t work).

  • If you don’t receive the code:

    • Wait a few minutes and retry.

    • Check network coverage or switch Wi-Fi/data.

    • Confirm with your carrier that SMS isn’t blocked.

  1. Google login

  • Verify you’re signed into the same Google account used at registration.

  • If multiple accounts exist on your device, select the right one.

  • If it fails, clear Xder cache in device settings.

  1. Facebook login

  • Update your Facebook app.

  • Ensure you’re logged into the same Facebook account used at signup.

  • If you switched accounts on Facebook, Xder won’t recognize a different one.

❌ Deleted accounts due to inactivity
For security and privacy, inactive accounts may be deleted automatically and cannot be recovered.

📩 Contact Support
If you still can’t log in, contact Xder Support through the website (Contact section). Include:

  • Login method (email, phone, Google, Facebook).

  • Screenshot of the error.

  • Device and OS.

  • Steps already tried.

  • Approximate time of the error.

👉 The more details you provide, the faster we can help.

Xder uses your device’s location services to show nearby profiles and improve matches. If your location is wrong or not updating, follow these steps.

✅ General steps

  • Use the latest version of Xder from App Store or Google Play.

  • Switch between Wi-Fi and mobile data.

  • Ensure location is enabled on your device.

  • Disable VPN (it may alter location).

  • Force close and reopen Xder.

  • Restart your device.

📱 On Android

  • Open Settings.

  • Go to Location (or Location Services).

  • Turn on location if off.

  • Tap Location mode > choose High accuracy (GPS, Wi-Fi, mobile networks).

  • Open Google Maps to confirm your location is correct.

  • Return to Xder and check if updated.

📱 On iOS (iPhone/iPad)

  • Open Settings.

  • Go to Privacy & Security > Location Services.

  • Ensure location is on.

  • Scroll to Xder.

  • Select “While Using the App” or “Always”.

  • Open Apple Maps to confirm your location.

  • Return to Xder and check again.

⚠️ Common error messages

  • “Enable device location” → Check GPS is on and Xder has permission.

  • “Mock location detected” → Xder doesn’t allow fake GPS apps. Disable them.

📩 If issues continue

  • Take a screenshot of the error or wrong map.

  • Contact Xder Support via the website (Contact section).

  • Include device, OS version, VPN use, and steps already tried.

Our team will review your case and help 💙.

In Xder, you can update your email or change your password anytime to keep your account secure.
⚠️ Note: If you created your account with a third-party login (Google, Facebook, or phone number), you won’t be able to change the email within Xder, since authentication depends on that service.

🔒 Change your password
If you remember your current password:

  1. Open Xder.

  2. Go to Settings > Account > Change Password.

  3. Enter your current password, then your new one.

  4. Tap Save changes.

If you forgot your password:

  1. Open Xder.

  2. On the login screen, tap Forgot password?

  3. Enter your email or phone number.

  4. You’ll receive a verification code by email or SMS.

  5. Enter the code and create a new password.

📌 Security tips

  • Use a unique, strong, hard-to-guess password.

  • Combine letters, numbers, and symbols.

  • Never share your password.

  • Always enable email or phone verification when asked.

If you encounter issues, contact Xder Support via the website (Contact section), including:

  • A screenshot of the error.

  • Your login method (email, phone, Google, or Facebook).

  • Your device and OS.

Over time, Xder may store temporary data (cache, saved files, old info) that can affect performance. Clearing storage can fix:

  • Screens not loading correctly.

  • Delayed messages.

  • App crashes.

Your profile and chats will remain safe as long as your account is linked to your email/phone.

📱 On Android

  1. Open Settings on your device.

  2. Go to Apps or App Manager.

  3. Find and select Xder.

  4. Tap Storage.

  5. Select Clear cache (removes temporary files only).

  6. If issues persist, tap Clear data. (This resets Xder, so you’ll need to log in again).

📱 On iOS (iPhone/iPad)

  1. Open Settings.

  2. Go to General > iPhone Storage.

  3. Find and tap Xder.

  4. Choose one option:

    • Delete app: removes Xder and its data. Reinstall later.

    • Offload app: deletes the app but keeps data. Reinstall to recover.

🔔 Tip: Make sure you have access to your email/phone/linked account (Google/Facebook) before clearing data.

If problems persist, contact Support via the website (Contact section) with device, OS, and error description.

Email verification is a key security step to confirm your identity and protect your Xder account.
When registering with email and password, you’ll receive a verification email with a unique link.

✉️ How to verify your account

  1. Open the email account you used for Xder.

  2. Find the Xder verification email.

  3. Tap the button or link inside.

  4. You’ll be redirected to Xder, and your account will be verified.
    ⚠️ Note: Links expire, so verify quickly.

❌ Didn’t receive the email?

  • Check Spam/Junk/Promotions folders.

  • Ensure your inbox isn’t full.

  • Verify that your email was typed correctly during signup.

  • Request a new email via Resend Verification on the login screen.

Expired or invalid link?

  1. Open Xder.

  2. Go to login.

  3. Enter your email + password.

  4. Select Resend verification email.

Still not working?

  • Make sure your provider (Gmail, Outlook, Yahoo, etc.) isn’t blocking Xder emails.

  • Contact Xder Support (Contact section), including:

    • Your registered email.

    • A screenshot of the error (if any).

    • Your device + OS.

Subtitle

Security and Privacy

At Xder, we want you to enjoy authentic, safe, and respectful connections. While we work hard to maintain a trustworthy environment, it’s always important to take precautions when interacting with people online or in person.

Here are some practical safety tips you can follow while using Xder:

🌟 General Tips

  • Trust your instincts: If someone makes you feel uncomfortable, you don’t need to keep chatting or agree to meet.

  • Protect your personal info: Don’t share your address, workplace, or financial data until you fully trust the person.

  • Be mindful of what you share: Before sending photos or videos, ask yourself if you’d be comfortable if they became public.

  • Never share your account details or verification codes: No one from Xder will ever ask for your password, PIN, or codes.

🗨️ During conversations

  • Take your time before sharing sensitive info.

  • Consider a video call first to confirm they are who they say they are.

  • Avoid moving too quickly off Xder to other platforms if you don’t fully trust the person.

📍 If meeting in person

  • Meet in a public, busy place like a café or restaurant.

  • Tell a friend where you’ll be and who you’re meeting. Share a screenshot of the profile if possible.

  • Have your own way to get home.

  • Keep your phone charged and accessible.

  • If something feels off, leave immediately.

🚨 Higher-risk situations (e.g., LGBTQ+ users in unsafe regions)

  • Be extra cautious with the info you share.

  • Use security features like PIN lock or private access.

  • Avoid sending compromising photos that could be misused.

  • Have an emergency plan and share it with someone you trust.

At Xder, we work every day to make your experience safe and free from fake profiles or bad actors. We use verification systems, anti-fraud algorithms, and active moderation — but scammers constantly try new tricks.

The best defense is being informed, skeptical of what doesn’t feel right, and knowing how to act.

🚩 Most common scams on dating apps

  1. Romance scams / “Perfect partner”
    Fake stories (soldiers, doctors abroad, NGO workers) → ask for money for visas, travel, or emergencies.
    👉 Never send money to someone you haven’t met in person.

  2. “Sugar daddy / mommy” scams
    Promises of gifts or money, but first demand fees or gift cards.
    👉 Easy money offers are almost always scams.

  3. Impersonation of celebrities/influencers
    Fake profiles claiming to be famous people → ask for money or favors.
    👉 Celebrities don’t use Xder to ask you for money or links.

  4. Sextortion / blackmail
    They pressure you to send intimate photos/videos → then threaten to share them unless you pay.
    👉 Never send intimate material to untrusted people. If it happens, don’t pay — report immediately.

  5. Fake investments (crypto, forex, trading, betting)
    Scammers show fake screenshots of profits → lure you to invest, then disappear.
    👉 Never invest money with strangers online.

  6. Fake travel or meeting requests
    They claim they want to meet but ask you to pay for flights, hotels, or fees.
    👉 Everyone covers their own expenses.

  7. Verification code scams
    They ask you to share SMS/email codes sent “by mistake.”
    👉 Never share verification codes from Xder or any service.

  8. Fake jobs or “work opportunities”
    Promises of easy jobs but require upfront payments.
    👉 Legit jobs never ask for money.

  9. Inheritance, lottery, or prize scams
    Claim you won money but must pay fees to receive it.
    👉 No one gives free money to strangers.

  10. Moving off the app too fast
    Scammers push you to WhatsApp, Telegram, etc., to avoid being reported.
    👉 Stay on Xder until you fully trust someone.

✅ How to stay safe on Xder

  • Trust your instincts.

  • Never send money or bank details.

  • Don’t share intimate photos with strangers.

  • Watch out for “too perfect” profiles.

  • Don’t click unknown links or install apps sent by strangers.

  • Keep your private info (address, ID, accounts) secret.

  • Use Xder’s Face Verification to confirm real profiles.

  • Block and report any suspicious behavior.

📩 If you suspect a scam

  • Block and report the user.

  • Save evidence (screenshots, messages, links).

  • Contact Xder Support via the website (Contact section) and attach the evidence for investigation.

At Xder, we take your safety very seriously. That’s why we provide tools such as blocking, reporting profiles, and a message limitation system to keep your interactions safe and comfortable.

🔒 How to block a user
If you don’t want to stay in contact with someone:

  1. Open the user’s profile or the chat with them.

  2. Tap the Block button.

  3. Confirm the action.

Once blocked, the user will no longer be able to contact you or see your profile.

📝 How to report a profile
If you detect inappropriate behavior, spam, impersonation, or any violation of our rules:

  1. Open the user’s profile or the chat with them.

  2. Tap Report.

  3. Select the reason for your report.

  4. (Optional) Add a short description of what happened.

  5. Confirm submission.

Our team will review your report confidentially and take appropriate action.

🔓 How to unblock a user
If you want to reverse a block:

  1. Tap your profile picture (top left).

  2. Go to Settings > Security & Privacy.

  3. Select Unblock users.

  4. Choose the user you want to unblock.

Message limit for safety
To prevent harassment and protect the community:

  • A user can only send up to 3 initial messages if the recipient does not reply.

  • If the recipient responds, the conversation can continue normally.

  • If there is no reply after 3 attempts, communication is automatically blocked.

✅ Safety tips

  • Block and report anyone who makes you feel uncomfortable.

  • Your reports are 100% confidential.

  • Use the limited messages system as a natural filter: if you don’t reply, they cannot keep insisting.

We want your Xder experience to be safe, authentic, and free of abuse. To achieve this, we use a mixed moderation system: both automatic and human, reviewing profiles and content shared on the platform.

🔍 Profile moderation

  • Manual review: our moderation team checks reports sent by the community and investigates suspicious cases (fake profiles, impersonation of celebrities/public figures, or risky behavior).

  • Optional verification: users may choose to verify their profile with facial verification reviewed by our team, increasing authenticity in the community.

📸 Photo and video moderation

  • Users can report any photo or video considered inappropriate (violence, prohibited explicit nudity, illegal content).

  • Our moderation team evaluates and removes content if necessary, applying sanctions or permanently deleting accounts.

👥 Community reports
Your participation is key:

  • You can report profiles, chats, photos, or group posts that violate our rules.

  • Each report is carefully reviewed by our support team.

  • Serious violations may result in suspension or permanent removal from Xder.

🚨 Prohibited content on Xder
Not allowed:

  • Impersonating others (celebrities, influencers, politicians, etc.).

  • Sharing false or misleading information.

  • Offensive language, discrimination, or hate speech.

  • Explicit sexual content not permitted by the app’s rules.

  • Harassment, threats, or blackmail.

  • Content related to illegal drugs, violence, or criminal activity.

Our commitment

  • Xder moderation protects the community without invading your privacy.

  • We review only what is necessary to maintain a safe, authentic, and respectful space.

  • We rely on community participation to keep the platform healthy by reporting suspicious or harmful behavior.

Xder is an app created to connect people in an authentic and safe way, not for commercial purposes or solicitation. We want every user’s experience to be genuine, without sales attempts, scams, or illegal activities.

❌ Not allowed on Xder

  • Using your profile to promote businesses, services, or products.

  • Offering or requesting sexual services, paid dates, or favors in exchange for money.

  • Sending commercial, advertising, or affiliate links to other users or groups.

  • Promoting social networks, websites, or external platforms for sales, monetization, or recruitment.

  • Requesting money, donations, transfers, or cryptocurrencies from other users.

  • Any misleading or fraudulent solicitation intended for financial gain.

⚠️ Consequences of violating this rule

  • Immediate removal of detected commercial content.

  • Temporary suspension of the account.

  • Permanent ban in case of repeated or severe activity.

🔒 How to protect yourself from solicitation

  • Be cautious with users asking for money, favors, or payments for any reason.

  • Avoid clicking on suspicious links received in chats or groups.

  • Never share financial details, passwords, or sensitive personal information.

  • Use the Block and Report functions to notify us of suspicious activity.

Our Commitment

  • We use both automated systems and manual review to detect prohibited commercial activity.

  • Community reports are carefully reviewed by our support team.

  • Xder is committed to remaining a place for authentic, safe, and interest-free connections.

👉 Remember: If a user attempts commercial activity, asks for money, or engages in solicitation, you can easily report them from their profile or chat.

The safety of our community is our priority. On Xder, only people 18 years or older are allowed.

📲 Age control at registration

  • During account creation, the system does not allow users under 18 to register.

  • If someone falsifies their date of birth to bypass this restriction, their account may be reviewed and deleted.

👀 Community monitoring

  • If a member suspects that a profile belongs to a minor, they can report it directly from the profile or chat.

  • Reports are reviewed by our moderation team. If a minor is confirmed, the account will be permanently closed.

⚠️ Consequences of violating

  • Any account associated with a minor will be deleted with no recovery option.

  • Attempting to re-register with false information is a serious violation and will result in a permanent ban.

Our Commitment

  • Xder uses automatic checks and manual reviews to verify that users meet the minimum age requirement.

  • In cases of doubt, we may request additional verification to confirm a user’s age.

  • We are committed to ensuring Xder remains a safe, responsible, and adults-only space.

👉 Remember: If you see a profile suspected to belong to a minor, report it immediately. With your help, we keep the community protected.

At Xder, we take profile authenticity very seriously. We want your experience to be safe, transparent, and free from identity impersonation.

If we receive reports that an account may be pretending to be someone else, or if we detect suspicious behavior, we may request an identity verification.

📋 When is identity verification requested?

  • When another user reports your profile for suspected impersonation.

  • If unusual activity is detected in your account.

  • If there are signs that the profile might belong to a minor.

🔐 How does the verification work?
If your account is temporarily suspended for verification, you will need to complete a simple process:

  • You will access an official Xder form.

  • You will be asked to upload a selfie holding a piece of paper with your email or phone number linked to your Xder account.

  • Our human moderation team will review your request, and if everything is correct, your account will be reactivated.

Our Commitment

  • Identity and facial verification are reviewed by human moderators, not algorithms.

  • We will never share your photos or documents with third parties.

  • This process is solely to protect your account and the community.

🚫 If you do not complete the verification

  • Your account will remain suspended until we confirm your identity.

  • In cases of confirmed impersonation, the account will be permanently closed.

👉 Remember: Identity verification helps build a safer community and prevents fake profiles, scams, and harmful behavior.

At Xder, we use machine learning and intelligent systems to enhance your app experience and keep the community safe. We aim to be fully transparent about how it works and its role in your use of Xder.

📖 What is machine learning?
Machine learning is the ability of a system to learn from user data and behavior, improving over time without being manually programmed for each case.

At Xder, we use it alongside human moderation to:

  • Personalize your experience.

  • Detect suspicious activity.

  • Protect you against scams, spam, or fake profiles.

🔎 Use cases in Xder

  1. Personalized experience
    With your consent, Xder analyzes some of your activity in the app (e.g., selected interests, interactions, language, search filters) to:

  • Recommend more compatible profiles.

  • Adjust content visibility according to your preferences.

  • Improve exploration features.

⚠️ Note: We do not use sensitive information (such as real identity, documents, or exact location outside the app) for these processes.

  1. Community safety and protection
    Machine learning helps us detect and prevent:

  • Fake or duplicate profiles.

  • Spam and scams (e.g., mass messages with external links).

  • Prohibited content (explicit sexual material, hate speech, etc.).

These systems work alongside our human moderators to ensure faster and fairer decisions.

⚖️ Limitations and human oversight

  • While powerful, automatic systems are not infallible.

  • All critical decisions (such as permanent suspensions or facial verifications) are reviewed by human moderators.

  • If you believe your profile was affected by mistake, you can contact support and appeal.

✨ Benefits for you

  • Increased safety against fake profiles and fraud.

  • A smoother, more personalized app experience.

  • Faster and more efficient moderation.

At Xder, we want you to have full control over your information. That’s why we’ve built clear and simple tools so you can decide what data you share, how it’s used, and how to delete it if you wish.

📍 Where to manage your information

  • Tap your profile picture (top left).

  • Go to Settings.

  • Select Security & Privacy.

Inside the Privacy Settings, you can:

  • Review what data we collect.

  • Enable or disable data collection options.

  • Manage permissions and privacy preferences.

👤 Data in your profile
In addition, you control what others see in your profile:

  • From Edit Profile, you can add or remove information (such as interests, description, social media, or photos).

  • Anything you delete will no longer be visible to other users.

⚙️ Advanced privacy options
For more controls:

  • Go to Settings > Security & Privacy to review additional options.

🗑️ Want to delete all your data?
If you want to completely remove your information, you can delete your profile from the Settings section.

  • This means all your data will be permanently erased from our servers according to our Privacy Policy.

  • Once deleted, your account cannot be recovered.

At Xder, your safety and privacy are our priority. We know there are external apps or services that claim to help you manage, download, or even modify your personal data on different platforms. However, we want to be clear:
❌ Xder does not authorize or recommend using third-party apps to access your information or manage your account.

⚠️ Risks of using external apps

  • Data theft: entering your email or password in external services may expose your information to strangers.

  • Unauthorized access: fraudulent apps may log in as you, steal your profile, or block your access.

  • Identity theft: malicious third parties could use your data to create fake accounts.

  • Scams and fraud: sharing your data outside Xder may expose you to misuse and fraud.

✅ What to do if you need help with your data

  • Manage your data directly in Settings > Security & Privacy.

  • If you have questions or issues, use our Help Center or contact our support team via xder.app in the Contact section.

Our Commitment

  • We will never share your data with third parties without your consent.

  • We do not use your credentials outside the app.

  • All account management must be done only within Xder or through our official support channels.

👉 Remember: Do not install or use external services that promise extra features or access to your Xder data. The only safe way to manage your account and information is directly through the app or the official website.

At Xder, we believe every user should have full control over their information, visibility, and experience within the community. That’s why we’ve integrated several privacy features you can activate and manage directly from the app.

⚙️ Available Options

Chat and message deletion

  • When you delete a chat, it disappears from your conversation list, though the other user may still keep it if they haven’t deleted it.

Profile deletion

  • You can permanently delete your account via Settings > Account > Delete Account.

  • This action is irreversible: you’ll lose your profile, photos, messages, and settings.

Temporary photos

  • Send ephemeral photos that disappear after being opened once or within a limited time.

  • This feature protects your privacy and prevents your photos from spreading beyond the chat.

Log out

  • You can log out at any time via Settings > Account > Log out.

  • If you log out on a shared device, make sure no one else can access your profile.

Profile photos, videos, and private albums

  • Add, change, or delete profile photos and videos at any time.

  • Manage private albums separately and control who has access to them.

Profile settings

  • Decide what information you want to display or hide (age, interests, description, social networks, etc.).

Visibility preferences

  • Show or hide your distance on your profile.

  • Show or hide your profile in “Explore” (to avoid appearing in searches outside your area).

🔐 Security & Privacy
Inside Settings > Security & Privacy, and within chats and profiles, you’ll also find tools such as:

  • Block/unblock users: control who can interact with you.

  • Report suspicious profiles: help keep the community safe.

  • Personal data management: adjust what information we collect and how we use it.

✅ Our Commitment to Your Privacy
At Xder, we will never share your data without your consent. We also combine human verification and community reports to ensure a safe and trustworthy environment.

With these features, you decide what to show, what to hide, and how to interact within Xder.

Funciones y uso de Xder

Vibes are a quick, fun, and easy way to show interest in another user without having to start a conversation right away.

What are vibes?

When you visit another user’s profile, you can send them a vibe, which works like an emoji reaction (for example: ❤️ heart, 🔥 fire, 👋 wave, etc.).

It’s a way to break the ice and let them know their profile caught your attention.

What happens when I send a vibe?

  • The user will receive a notification in their Vibes inbox inside the Chats section.

  • If that person sends a vibe back to you, it becomes a mutual connection, making it easier to start a conversation.

Think of vibes as a signal of shared interest: if they reply, the chat is more likely to flow naturally.

Where can I see the vibes I’ve received?

  • Go to the Chats tab.

  • You’ll find a specific section called Vibes, where you can see all the reactions other users have sent you.

  • From there, you can choose to reply with another vibe or start a chat.

✅ Benefits of using vibes

  • Break the ice with no pressure: if you don’t know what to say, a vibe is enough to show interest.

  • Increase your chances to connect: when you get a mutual vibe, it’s a clear sign of attraction or compatibility.

  • Stay organized: the Vibes tab lets you revisit who showed interest, even if you didn’t reply immediately.

Private albums are a secure and personalized way to organize and share your photos and videos on Xder. They give you full control over your content and allow you to decide exactly who can access it.

Where can I find my albums?

  • On the Chats screen, from the bottom menu, you’ll see the Albums tab.

  • From there, you can create, manage, and view all your private albums, as well as access albums shared with you by other users.

Create and manage your own albums

You can:

  • Create new albums and assign them names.

  • Add or remove photos and videos anytime.

  • Edit or rearrange your content as you like.

  • Manage privacy permissions (decide which users can access each album).

Share or unshare albums

You have two options:

  • From the Albums section: select an album and choose the users you want to share it with or remove their access.

  • Directly from a chat: share a full album or revoke access at any time.

This gives you flexibility and control: share what you want, with whom you want, whenever you want.

Send albums or files in a chat

When chatting with someone, under the Send Media option, you can:

  • Send a full private album.

  • Or share only individual photos and videos without an album.

View albums shared with you

In the Albums section, you can:

  • Access all the albums other users have shared with you.

  • See updates in those albums (new photos or videos added) as long as you still have access.

✅ Advantages of private albums in Xder

  • Total privacy: you decide who sees what.

  • Organization: keep your photos and videos sorted in different albums.

  • Flexibility: share full albums or single files from a chat.

  • Real-time updates: if someone updates an album shared with you, you’ll see the changes instantly.

In Xder, you can add your social media accounts to your profile to show more about yourself and make it easier for others to get to know you. You can also unlink them anytime if you prefer to keep your profile more private.

📍 Where to manage social media?

  • Tap your profile picture (top left).

  • Go to Edit Profile.

  • At the bottom of the section, you’ll find the option to manage your social media and usernames.

Link social media

  • Enter your username for each social platform in the corresponding field.

  • Once saved, it will appear on your profile for other users to see.

Unlink social media

  • To remove a social account, simply delete your username from the field and save the changes.

  • It will no longer be displayed on your profile.

Link / Unlink your Instagram feed

  • From Edit Profile, you can connect your Instagram account and display your feed directly on your Xder profile.

  • If you want to remove it, you’ll see a Unlink button. Tap it, and your feed will instantly disappear from your profile.

✅ Security recommendations

  • Only share the social media accounts you feel comfortable with.

  • Remember, you can edit or remove these connections anytime.

  • For greater privacy, we recommend limiting which accounts you link to your profile.

The tag search feature in Xder lets you discover users in a more specific way, filtering by hobbies, interests, or even locations. It’s an ideal way to find people who share your lifestyle, passions, or curiosities.

📍 Where to find the search option?

  • From the home screen, tap the search button 🔎.

  • The search section will open with several options.

Search options available

  • Recent searches → Quickly review your latest searches without retyping.

  • Popular tags → See which tags users are using the most.

  • Usernames → Find people by their @username.

  • Tags by country and city → Find users in specific locations using geo-tags.

  • New tags → Browse through the latest tags created by the community.

  • Trending tags → Discover what’s trending in the app.

  • Search by your own tags → Type tags directly (example: #sports, #movies, #gamer).

✅ Usage tips

  • Use general tags (#music) or more specific ones (#rock90s, #indie) to fine-tune your results.

  • Tag search helps you not only find random users but also directly connect with people who share your passions or are located in places that interest you.

Interests in Xder work through tags that help you show what you like while making it easier for others to find you. The more interests you add, the more visible your profile will be in the community.

📍 Where to add interests?
You can add or edit your interests at two points:

  • During registration → When creating your account, you’ll be asked to choose some initial interests.

  • At any time from your profile →

    • Tap your profile picture (top left).

    • Go to Edit Profile.

    • Open the Tags section.

How to add or remove tags

  • Use the search bar in the Tags section to explore options.

  • You can:

    • Search for specific tags to add.

    • Explore suggested tags recommended by the app.

    • See popular tags used by many users.

    • Discover tags by country or city to connect with people from a specific place.

    • Browse Trending tags.

    • Or simply create your own custom tags.

  • To remove an interest, just uncheck or delete it from your tag list.

✅ Tips

  • The more tags you add, the better: your profile becomes more visible, and people with similar interests will find you more easily.

  • Mix general tags (e.g. #movies) with specific ones (e.g. #indiefilms, #marvel).

  • Update your tags from time to time to reflect your current hobbies or new activities.

Tags are a key tool for connecting on Xder, working both as your “intro card” and as a search method.

In Xder, you can share ephemeral photos and videos in chats — a feature designed to send content that disappears after a set time, giving you more privacy control.

📍 How to send ephemeral photos or videos?

  1. Open the chat with the user you want to send content to.

  2. Tap the multimedia send button.

  3. Choose whether to send a photo or video.

  4. Before sending, select the viewing duration:

    • Unlimited → the file stays in the chat with no expiration.

    • Keep in chat → the file remains until someone deletes it.

    • Time-limited → choose between options (e.g. 5s, 30s, 1 min). After that, it disappears automatically.

Privacy and security

  • Ephemeral content is designed to be temporary and secure, giving you control over how long it stays visible.

  • Xder monitors for misuse of this feature, and you can block or report any suspicious behavior.

✅ Benefits of ephemeral content

  • More privacy → you decide how long your content lasts.

  • More control → choose whether it remains in the chat or disappears.

  • More confidence → share casually without worrying about permanence.

Ephemeral photos and videos on Xder are a safe, flexible way to interact — letting you control how long your shared content lasts.

Groups in Xder are spaces designed to connect with more people at once, share interests, and organize activities or events. From a global online group to a local meetup in your city, Xder gives you all the tools to join and build active communities.

📍 Where to find groups?
Groups are available in the last tab of the bottom menu of the app.
There you’ll find:

  • Your active groups → the public and private ones you’re already part of.

  • Group Explorer → where you can discover new communities to join.

🔎 Group search options
You can easily find groups using filters and categories:

  • Recent searches → quickly access groups you’ve already looked for.

  • Popular tags → discover the most active groups at the moment.

  • Country and city tags → perfect for finding local groups in your area or a specific location.

  • New tags → explore groups recently created by other users.

  • Trending tags → find groups on hot topics inside Xder.

  • Free search by tags → type a keyword of your choice (e.g. #movies, #soccer, #gamer).

🛠️ Creating a group in Xder
Besides joining existing groups, you can also create your own:

  • Local groups → focused on a specific city or area. Great for organizing meetups (e.g. running, dinners, student groups, meeting new people nearby).

  • Online groups → open to everyone, ideal for global interests (e.g. #anime, #gaming, #travel).

When creating a group you can:

  • Add a name and description.

  • Select main tags so others can find it easily.

  • Pin a quick event/meetup tag to highlight specific activities.

  • (In local groups) mark a location so members can see where an event will take place.

💬 Moderation
Admins can manage participants, add users, assign moderators or new admins, or remove members who break the rules.

🔒 Types of groups

  • Public → anyone can find and join freely.

  • Private → require an invitation or admin approval.

✅ Benefits of groups in Xder

  • Connect with more people at once who share your interests.

  • Organize and join local events and activities.

  • Find global communities with common hobbies and passions.

  • Enjoy a safe space with moderation and privacy options.

Groups in Xder are more than just chats: they are dynamic spaces to meet people, share interests, and build community.

Facial verification is a security measure that helps confirm that each account belongs to a real person and not a fake profile. This process builds trust within the community and improves the experience for all users.

📍 Where to request facial verification?

  • Open the Xder app and tap your profile picture in the top left.

  • Go to Settings ⚙️.

  • Navigate to Account > Facial Verification.

  • From there, you can start the verification process.

📸 How the process works

  • Real-time capture → you’ll need to take a photo directly from the app (images from the gallery are not accepted).

  • Profile comparison → our human team will manually review the photo and check if it matches the images on your profile.

  • Security check → besides confirming your identity, we verify the photo quality (clear face, no obstructions, no alterations).

⏳ Verification time
The process may take some time depending on the volume of requests.
Once complete, you’ll receive an email with the result (approved or rejected).
Tip: check your Spam/Junk folder as the notification may arrive there.

✅ Benefits of being verified

  • You’ll get a verification badge on your profile to boost trust.

  • Greater visibility inside the app.

  • You contribute to a safer and more authentic community.

❌ If your verification is not approved
It may be because the photo wasn’t clear or didn’t match your profile images.
In that case, you’ll be able to try again following the instructions in the email.

Facial verification is optional but highly recommended for a safer and more authentic Xder experience.

In Xder, each user profile and each group can have a unique username (@username), similar to other social networks. This makes identification, personalization, and direct search much easier.

👤 Usernames for profiles

  • When creating your account, you’ll choose your own @username.

  • This name is unique: no one else can have the same one.

  • It will be displayed on your profile, in chats, and will be the fastest way for others to find you.

  • You can change it later from Edit Profile (profile picture > Edit profile).

👥 Usernames for groups

  • When creating a group, you’ll also need to assign it a unique username (@groupname).

  • This acts as an identifier so anyone can easily search and join the group.

  • Groups work as thematic communities, simple to share and find.

🔍 Search by username

  • From the user search, type the @username directly to find a specific profile.

  • From the group search, type the @groupname to locate communities.

✅ Advantages of the username system in Xder

  • Unique identity inside the app.

  • Easier for others to find you.

  • You can share your @username on other social networks so people can connect with you on Xder.

In short: your @username in Xder is your personal signature within the community, just like in other popular social platforms.

In Xder, you can showcase your personality and style through photos and videos on your profile. To ensure a smooth and balanced experience for everyone, there are certain limits and organization options.

🔢 Content limit

  • You can upload up to 9 files total (photos and videos combined).

  • Videos can be a maximum of 15 seconds each.

  • You can combine them however you like (e.g., 6 photos + 3 videos, 9 photos, 8 photos + 1 video, etc.).

⚙️ Managing your photos and videos
You can manage them from Edit Profile (profile picture top left > Edit Profile) or during the registration process.

Main management features:

  • Rearrange photos and videos → Hold and drag any file to change its order in your gallery.

  • Choose main photo or video → Select which file you want as your main image. This will be the one shown in the feed or Explore grid before someone enters your profile.

  • Delete files → Remove photos or videos at any time and upload new ones.

💡 Tips for your profile

  • Use your main photo or video to create the best first impression.

  • Combine photos and videos to show different sides of you (e.g., hobbies, style, travels).

  • Keep your gallery updated: a well-maintained profile looks more attractive and trustworthy.

With Xder, you can connect not only with people nearby but also explore and discover users from other countries and cities around the world. This feature is perfect for travelers, cultural explorers, or anyone wanting to expand their network beyond their current location.

🔎 Where to search
From the Home screen, tap the search button to explore internationally.

You’ll find several options:

  • Recommended countries and cities → Suggested destinations where the Xder community is most active, updated regularly based on trends.

  • Manual search by country or city → If your location isn’t suggested, type it directly into the search bar (e.g., Mexico, Madrid, Tokyo).

  • Geographic tags → Filter with tags linked to countries, cities, or regions (e.g., #USA, #Barcelona, #Argentina).

🌐 How results are shown

  • Results appear in a grid with active users in the selected area.

  • You can explore their profiles just like in your local feed.

  • Interact by sending vibes or initial messages.

✈️ Why use this feature?

  • Meet people before traveling → Connect with locals in your destination ahead of time.

  • International friendships → Expand your circles and learn about different cultures.

  • Online connections → Even without traveling, you can interact with users from anywhere in the world.

When you mark someone as a favorite:

  • Their profile is saved in your private Favorites list.

  • You’ll have direct access to their profile and chats without searching again in the feed.

  • It’s a practical way to organize the people you want to interact with most often.

💡 How to add a user to Favorites
You can do it in two ways:

  • From the feed or search: Tap the heart icon ❤️ on the user’s profile.

  • From the user’s profile: Open their profile and select the Favorite button (heart).

📂 Where to see your Favorites

  • In the first tab of the bottom menu, you’ll find the Favorites section.

  • There, you’ll see all users you’ve marked as favorites, with direct access to their profiles and chats.

✅ Benefits of using Favorites

  • Quick access → no need to search again, they’re always at the top.

  • Personal organization → keep track of people you’re most interested in.

  • More interaction → easily continue conversations and check updates from these users.

In Xder, games inside chats are a fun and dynamic way to break the ice and get to know the other person better. They make conversations flow naturally through interactive questions and activities.

📍 Where to find games

  • Games are available only in one-on-one chats (not in groups).

To access:

  1. Go to the second tab (Chats) in the bottom menu.

  2. Open a chat with the person you want to play with.

  3. Tap the games icon 🎮 inside the chat.

🕹️ How to start a game

  • Choose a game → you’ll see a list of available games.

  • Send invitation → tap on a game, and your contact will get an invitation.

  • Accept & play → once they accept, the game starts automatically within the chat.

Gameplay

  • A random question related to the chosen game will appear in the chat.

  • Both users answer directly in the conversation.

  • Either user can tap “Next question” to move forward.

  • The game can be ended anytime—no need to complete it.

✅ Benefits of playing in Xder

  • Break the ice → great for starting conversations without pressure.

  • Discover affinities → learn about interests, tastes, and opinions.

  • Shared fun → turn the chat into more than just text.

🎉 New games coming soon
The catalog of games will continue expanding, with new formats, questions, and themes—ensuring you always have fresh and fun ways to connect.